Get in Touch With Us
This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino, a regulator or a support organisation. We publish research-based reviews of casinos not on GamStop for UK readers — we are not a casino, we hold no player funds and we cannot access your account anywhere.
Email is the way in
Write to us at [email protected]. There is no phone line and no live chat here, because almost everything readers ask us is better handled in writing where terms, screenshots and dates can be attached.
We aim to reply within two working days. Corrections that affect a published bonus figure or payment claim get looked at first. Messages that are clearly automated pitches are not answered.
To save a round of back-and-forth, include: the page you were reading, the casino name if one is involved, the date you saw the information, and what you expected to see instead.
Where your message should actually go
| Your situation | Who to contact |
|---|---|
| A bonus figure or term on our site looks wrong or out of date | Us — email the editorial address with the page and date |
| A withdrawal is delayed or an account has been closed | The casino's own support first, then its licensed complaints route |
| KYC or source-of-funds documents rejected | The casino's verification team; keep written records |
| You want to stop gambling at GB-licensed sites | GAMSTOP, plus your bank's gambling block and blocking software |
| You want to talk to someone about gambling harm | GamCare's National Gambling Helpline, free and confidential, 0808 8020 133, 24 hours |
| A UK Gambling Commission licensee has treated you unfairly | The operator's approved alternative dispute resolution provider |
What we can help with — and what we can't
- We can explain how wagering requirements, game contribution, maximum bonus bets, bonus expiry dates and cashout limits work in plain terms.
- We can correct our own pages, add missing conditions, and date-stamp what we have verified.
- We can point you to the right regulator, ADR scheme or support service.
- We cannot release a withdrawal, reverse a self-exclusion, unlock an account or influence a KYC decision.
- We cannot promise that any casino will pay out, and we never describe an offshore site as completely safe.
- We cannot give legal, tax or financial advice.
Commercial relationships, stated plainly
Some links on this site are commercial, and the publisher may earn a commission when a reader opens an account. That arrangement does not buy a position in our lists, and it does not stop us writing about a site's weaknesses. If you think a ranking reads like an advert rather than an assessment, say so in an email — that is exactly the kind of message we want.
Reporting an error in a casino write-up
Offers change often, and offshore operators rarely announce it. The brands below are the ones we currently list, and the headline offers are as advertised by the operator at the time of review. All of them are bonus offers with conditions attached: you must deposit your own money to qualify, wagering requirements apply before any winnings can be withdrawn, and free spins are usually restricted to named slots with a cap on what they can pay.
Betmica
Betmica sits at the top of our list because its advertised package — a 570% welcome offer up to £5,700 plus 270 free spins — is quoted in pounds, which matters if you want a GBP account and no currency conversion on every deposit. Our editorial rating is 10.0; that is our own scoring, not a customer-review score. The limitation is the obvious one: a percentage that large is normally attached to heavy wagering, per-spin bonus bet caps and a ceiling on how much of the bonus can convert to cash. Read those figures before you deposit, and email us if they do not match what we have published.
Kikibet
Kikibet advertises 350% up to £5,555 and 300 free spins, again sterling-denominated. Rated 9.9 editorially. The smaller headline multiplier than Betmica often means a slightly lower turnover target, but that is not a rule — check the stated multiple and which games contribute. Slots typically count in full toward wagering while blackjack and roulette contribute little or nothing, so a table-game player can find the bonus close to unusable.
Betninja
Betninja offers a flat £1,000 bonus and 100 free spins to all new players, which is the most legible structure of the three — a fixed cap rather than a percentage that only pays out on a large deposit. Editorial rating 9.9. The drawback is scale: if you deposit modestly, the headline number is irrelevant, and the free spins will carry their own separate wagering and winnings cap.
The rest of the list at a glance
| Casino | Advertised welcome offer | Currency quoted | Editorial rating |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.9 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | EUR | 9.7 |
| CoinPoker | 150% up to $2,000 | USD | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.6 |
Where an offer is quoted in euros or dollars, a UK player is likely to meet currency conversion on deposits and withdrawals. That cost is charged by the card issuer, wallet or the casino itself, and it is rarely shown in the promotion. Our fuller assessments sit on the trusted non GamStop casinos list.
Money questions we get asked most
Reading our site costs nothing. Playing does. A few points worth knowing before you email us about a payment problem:
- Minimum deposits at offshore sites are commonly in the £10–£20 range, but a bonus may carry a higher qualifying deposit than the site minimum.
- Debit cards issued in the UK are frequently declined for offshore gambling merchants. That is your bank's decision, not something we or the casino can override.
- Bank transfers are usually accepted but slow, and may attract a fee at either end.
- E-wallets vary site by site. PayPal is rarely available at casinos outside Great Britain's licensing regime — verify on the cashier page rather than assuming.
- Cryptocurrency is offered by some of these operators, including CoinPoker. Conversion and network fees apply and the value can move between deposit and withdrawal.
- Withdrawals are held until identity verification completes. Expect requests for photo ID, proof of address and, above larger sums, source-of-funds evidence. Daily, weekly or monthly withdrawal caps are common.
If a payment is stuck, contact the casino's support with your transaction reference before you contact us. We can explain the process; we cannot move the money.
What these sites offer beyond slots
Most of the operators we cover are slots-first, with progressive jackpot titles, live dealer rooms running blackjack, roulette and baccarat, and RTP and volatility figures published by the software providers rather than the casino. Several also run a sportsbook on a shared wallet, covering pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets that carry minimum qualifying odds — often around 1.50 in decimal terms. Bonus terms differ between the casino and sportsbook sides even when the balance is shared, which is a common source of reader confusion and a fair thing to email about.
Eligibility, licensing and your own responsibilities
You must be 18 or over to gamble. The sites listed here are not licensed by the UK Gambling Commission and therefore are not part of GAMSTOP, the national self-exclusion scheme covering operators licensed to serve Great Britain. Accepting British customers is not the same as being authorised to serve them — overseas licences, such as those issued in Curaçao, set different standards for complaints handling, fund protection and dispute resolution, and the Commission's consumer protections do not extend to them.
If you are registered with GAMSTOP, its exclusion period is there for a reason. Do not use this site to work around it. Bank-level gambling blocks and blocking software give you a second layer, and GamCare's National Gambling Helpline is free, confidential and open 24 hours on 0808 8020 133. Gambling is not income and it is not a fix for money trouble.
Before you write
A quick checklist that gets you a faster, more useful reply:
- Name the page and the casino, and give the date you saw the information.
- Quote the exact wording you are querying.
- Say what outcome you are after — a correction, an explanation, or a pointer to the right body.
- For a casino dispute, tell us what the operator has already said.
- Leave out account numbers, passwords and copies of ID. We do not need them and should not hold them.
Correspondence is read by the editorial team, including Wendy Pollard, and our published facts were last checked on 23 September 2026. Send your message to [email protected] and we will come back to you.